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Shipping & Refund Policy

Shipping

supcare-health offers free shipping on any domestic order. Free expedited shipping for order over $200.

If you have any other special shipping needs, please contact us via our website or at account support@supcare-health.com. In the event your shipment is delayed, or any issues arise in production that could delay your order, we will contact you with any details or questions.

It is important to provide complete and accurate shipping information to correctly deliver your face masks. In the event of an incomplete or incorrect shipping address, please contact us as soon as possible. Please note it is the customer’s responsibility to provide an accurate and reliable shipping address. If the carrier confirms that an order was delivered to the given address, we are unable to re-ship your item(s) if it has been lost as a result of a incomplete / incorrect address submission.

Shipping Method

Shipping Charge

Order Delivered

Standard Shipping

Free

7-15 BUSINESS DAYS

Expedited Shipping (for US orders over $200 )

Free

3-7 BUSINESS DAYS

Expedited Shipping (for US orders on available products)

$30

3-7 BUSINESS DAYS

Expedited Shipping For International orders

Contact with us

(VARIES BY COUNTRY)

 Please note that the time frame mentioned above doesn't include production time.

Refund

Supcare is the short for “Specially care about your health and beauty by using natural way.” We build the Supcare brand for helping fashion women/men to keep young, beautiful and healthy in a natural way. We have a series of health personal care products,such as  disposable profession Protective Masks and N95 Masks  all of our products are natural, healthy and harmless to people.

To return an item, please visit our website or contact our team at support@supcare-health.com. You will need to provide us with the details of your order and a description of any issues and the reason for the return. Upon review, you will be provided with a return merchandise authorization (RMA) document for you to print and enclose with your return. You are responsible for any shipping and insurance costs unless it is determined that the issues are due to manufacturing errors. All pieces must be returned complete in original packaging including any and all parts or accessories. All returns must be shipped within 3 days of issuance of the return merchandise authorization.

After your return has been received, please allow 3-4 weeks for us to review your item(s), repair or remake if necessary and deliver the item back to you. Please note that any replacement cannot be made or shipped until we have received the original item(s) complete in the original packaging. 

Non-Refundable Items

1. Personalized items are non-refundable, unless the engravings or photos are totally different from what you provided to us.

2. Items without face masks tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.

3. Items that were worn, or sent to you as replacement/exchange are not refundable.